Help & Support

To create a help request:

1. Log in to your Off-Road Rescue account
2. Click the "Request Help" button on the dashboard
3. Select the type of help you need from the dropdown
4. Enter a clear title and detailed description of your situation
5. Allow location access or manually enter your coordinates
6. Set the urgency level (1-3, with 3 being most urgent)
7. Upload photos if helpful (optional)
8. Submit your request

Nearby users who can help will be automatically notified of your request.

When you create a help request, our system automatically notifies users within your specified radius who:

• Have notifications enabled for your help type
• Are within your notification radius (default 50km)
• Are currently active on the platform

You can adjust your notification preferences in your account settings to control what types of requests you receive.

Always call 911 first for life-threatening emergencies.

Off-Road Rescue is designed for non-emergency assistance and community support. For medical emergencies:

1. Call 911 immediately
2. If you have cell service, you can also create a help request for additional community support

Remember: Off-Road Rescue is not a replacement for professional emergency services.

Our reputation system helps build trust in the community:

• Upvotes: Given when someone provides helpful assistance
• Downvotes: Given when someone provides poor assistance or doesn't follow through
• Reputation Score: Calculated based on upvotes minus downvotes
• Reputation Display: Shows as a badge next to your name (New, Trusted, Expert, etc.)

Higher reputation scores make it easier to get help and build trust within the community.

Currently, Off-Road Rescue is available in:

• United States (all 50 states)
• Canada (all provinces and territories)

We're working on expanding to other regions. If you're interested in Off-Road Rescue coming to your country, please contact our support team.

To become a verified business partner:

1. Create a business account on Off-Road Rescue
2. Complete your business profile with detailed information
3. Submit required documentation:
   • Business license
   • Insurance certificate
   • Professional certifications (if applicable)
4. Wait for our team to review your application (typically 3-5 business days)

Verified businesses receive a special badge and appear higher in search results.