Privacy Policy

Introduction

Off-Road Rescue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create a help request
• Respond to help requests
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Account credentials
• Profile information (vehicle type, skills, business details)
• Location data (when you create or respond to help requests)
• Photos and descriptions of your situation
• Communication history with other users

Automatically Collected Information

We may automatically collect certain information about your device and usage of the Service:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Location data (with your permission)
• Log data (IP address, browser type, access times)

How We Use Information

We use the information we collect to:

• Provide and maintain the Service
• Connect users who need help with those who can provide it
• Send notifications about help requests in your area
• Facilitate communication between users
• Maintain user profiles and reputation systems
• Improve and personalize the Service
• Provide customer support
• Ensure safety and security
• Comply with legal obligations

Information Sharing

We do not sell, trade, rent, or share your personal information with third parties for marketing or tracking purposes. We maintain a strict privacy-first approach and only share information in the following limited circumstances:

With Other Users (Service Functionality)

• Your profile information (name, reputation, skills) is visible to other users as necessary for the service
• Help requests include your location and description (but not your exact address)
• Communication history is shared between you and the users you interact with

Business Acquisition

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify users of any such change in ownership or control of their personal information.

Legal Requirements

We may disclose your information only if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Prevent fraud or abuse

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your profile and preferences

Deletion

• Request deletion of your account and personal information
• Note: Some information may be retained for legal or safety reasons

Opt-out

• Unsubscribe from marketing communications
• Disable location tracking
• Adjust notification preferences

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use minimal cookies and do not engage in user tracking or behavioral analytics. We only use cookies that are essential for basic service functionality:

• Remember your login session
• Store your basic preferences and settings
• Maintain service functionality and security

Types of Cookies We Use

• Essential Cookies: Required for basic functionality (login, security, preferences)
• No Analytics Cookies: We do not use tracking or analytics cookies
• No Marketing Cookies: We do not use cookies for advertising or marketing purposes

You can control cookies through your browser settings, but disabling essential cookies will affect Service functionality and may prevent you from using certain features.

Third-Party Services

We do not share your personal data with third-party services for tracking, analytics, or marketing purposes. Our Service may contain links to third-party websites or integrate with minimal third-party services necessary for basic functionality. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Limited Third-Party Integrations

• Maps and Location Services: Google Maps, Apple Maps (for location display only)
• Payment Processing: Stripe, PayPal (if payment features are used)
• Push Notifications: Web Push API, Apple Push Notification Service (for service notifications only)
• No Analytics Services: We do not use Google Analytics or similar tracking services

Important: We do not share your personal information with these services beyond what is absolutely necessary for basic service functionality.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 13, we will delete such information from our servers promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: